eRevMax Restructures Customer Service To Deliver Product Consultancy
eRevMax International has restructured its customer service to deliver 24/7 technical support and full service product consultancy for revenue managers. Customers of the RateTiger Suite portfolio and RTConnect will benefit from immediate attention on all technical issues relating to product performance and channel connectivity with a ‘Follow the Sun’ approach adopted by the hotel technology specialist.
Individuality is key for proper channel mix
An overall strategy for managing a hotel’s distribution channel mix should include individual plans for each of the channels, according to several industry experts on the topic. Experts said that while revenue management and channel management practices have become more technical over the years, neither of them should be considered rocket science.
Victory for value: good deals drive bookings for corporate travel
Corporates are getting savvier about the way they choose and procure accommodation, and a key influencer today is value for money. Firms are trying to extract more for their hotel stays by cashing in on value-added incentives. Recent data released by hotel distribution technology provider Hotelzon has highlighted the growing popularity of five-star hotels with business travelers.
Distribution challenge: how OTAs are making appropriate use of online technology
To ensure the best possible yield for hotel partners, online travel agencies (OTAs) must ensure that they are compatible with most of the key channel management solutions. At the same time they must aim to increase accommodation choices for travellers. The ultimate aim of the OTA is to expand their global coverage to offer a range of properties from ordinary global chains to elite hotel groups and unique, independent hotels around the world.
Infographic:Turning social media reaction into booking action for travel brands
We know the basics – social media allows travel companies to engage with existing and potential customers and can act as an unofficial watchdog of products. But with 61% of travellers apparently referring to some kind of user review and almost a third posting reviews of placed they’ve visited, for example, what can companies do to increase booking conversions as a result of activity on social networks.
Online travelers in Europe visit fewer websites
When it comes to online travel shopping, European consumers are keeping it simple. According to PhoCusWright's European Consumer Travel Report Third Edition, a Global and European Edition report, online travel shoppers in France, Germany and the U.K. trimmed down the number of websites they visited when shopping for travel in 2012. The percentage of online travel shoppers who used only 1-2 websites to shop for travel products increased within the past year – to 41% in France, 30% in Germany and 37% in the U.K. http://hotelmarketing.com/index.php/content/article/online_travelers_in_europe_visit_fewer_websites